1The process as it is
By observation and by dates. In surveys, people describe an ideal version of themselves.
Business Process Optimization
Remove what's unnecessary first. Sometimes the best automated step is the one you managed to remove entirely.
Sound familiar?The process depends on a lot of approvals, The team repeats actions that add no value, Work sits in queues between departments
Process Automation
How we work
1
2Queues and handoffs
Where the work waits, and why.
3The target sequence
Without duplication or unnecessary approvals, with owners for each handoff.
4What to automate later
Steps ready for automation after simplification.
Sound familiar?
- The process depends on a lot of approvals.
- The team repeats actions that add no value.
- Work sits in queues between departments.
What usually lies behind it
Losses almost always live not inside departments but at the handoffs between them: there's no owner of the handoff and no acceptance criterion. Often, the time when someone is actually working on an order turns out to be a small part of the total. The rest is waiting.
What you get
A description of the process "as is" and "to be" on one or two pages.
Rules for handoffs between departments.
A list of steps ready for automation.
The cost of waiting
If nothing changes
- 01
Complexity will grow with volume.
- 02
Errors will repeat faster.
- 03
The team's time will go into coordination.
When you don't need this service
- The process is already described and stable, and you only need to speed up a repetitive step. Then process automation.
- The problem is people and authority. Then the management system.
How to tell it worked
End-to-end time
from the customer's request to the fulfilled obligation.
Rework
the share of orders that went through without being sent back to a previous stage.
Approvals
how many approval steps are left.
Questions
Do we need a forty-page process map?
No. You need one order traced from the first contact to the money in the account. The rules document fits on one page.
How many processes do we review?
We start with the one end-to-end process that matters most for the money.
What about exceptions?
Name them in advance and decide: manual handling, a separate route, or not allowed.
Related
Services: Process Automation · System Integrations · Management System Materials: End-to-end process: where the links between departments break · Why automation speeds up chaos
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